The FCC has adopted rules mandating that all wireless carriers implement georouting for all 988 calls. These rules will facilitate access to the 988 suicide hotline’s critical local intervention services by routing wireless calls to local crisis centers based on the geographic area associated with the origin of a 988 call rather than by area code and exchange of the caller. Nationwide wireless providers will have to comply with the rules 30 days after the effective date of the rules while non-nationwide wireless providers will have to comply with the rules 24 months after the effective date of the rules. The FCC also adopted a Notice of Proposed Rulemaking that proposes to require all wireless providers to implement georouting for all texts to the 988 hotline.
