The FCC has updated rules to improve 911 reliability. The Commission has enhanced the framework for reporting network outages that may affect 911 service and has streamlined reporting requirements to ensure that 911 call centers receive useful, timely, clear, and actionable notifications of network disruptions that affect 911 service. These notifications will help 911 call centers continue emergency service and inform the public when to use alternatives to call 911.
Under these updated rules, service providers are required to maintain up-to-date contact information for the 911 call centers they serve and covered 911 service providers must continue to file annual 911 reliability certifications.
